Refund policy

We hope you love everything you bought just as much as we do. If you’re not satisfied with your purchase, we’re happy to offer a return or exchange according to the guidelines below.

Merchandise purchased online at livelyathletics.com may be returned at our physical store, Lively Athletics, or returned by mail at the customer’s expense.

Return Condition

Returned merchandise must be unused, unwashed, unworn, and undamaged unless the item was defective at the time of purchase. All original tags must remain intact and attached.

Items must also be free of strong odors, including smoke, perfume, and pet odors.

Shoes must be returned with their original shoe box or the return will not be accepted.

Full-Price Merchandise

Full-price merchandise may be returned within 7 days of purchase or delivery for a full refund to the original form of payment, unless a digital gift card is requested.

Returns made after 7 days and within 30 days will be issued as a digital gift card.

After 30 days, merchandise is no longer eligible for a refund, exchange, or store credit.

Final Sale

Sale and clearance merchandise is final sale and cannot be returned or exchanged.

Intimates and gift cards are also final sale.

Gift cards will not be replaced if lost, stolen, or used without authorization.

Proof of Purchase

A receipt is required for returns unless the customer is a member of the Lively Athletics loyalty program.

Price Adjustments

Lively Athletics does not offer price adjustments on prior purchases.

Refunds

Refunds to credit or debit cards will be issued to the original card used for the purchase. Depending on your financial institution, please allow up to 7 days for the credit to appear.

Returns made with a gift receipt may be exchanged or returned for a digital gift card.

Return Shipping

Customers are responsible for all costs associated with mailing a return to Lively Athletics.

If you’re returning an online order by mail, please email orders@livelyathletics.com before sending your return and include your reason for the return.

Please use a trackable shipping method. Lively Athletics isn’t responsible for returns that are lost in transit. Items that don’t meet the requirements of this return policy may be sent back to the customer.

Mail Returns To:

Lively Athletics
Attn: Returns
109 N. Oak Park Ave.
Oak Park, IL 60301